Terms of Use.
Last updated: 20 July 2026
1. About this website
1.1 This website (https://roirealestate.com.au) is operated by ROI Real Estate Group Pty Ltd (Real Estate Agent Licence No. 090574L, Victoria) (“we”, “us”, “our”), of Craigieburn VIC 3064, Australia. ROI Real Estate Group is part of the CAQA Groups family of brands.
1.2 This website provides information about ROI Real Estate Group and its services. These Terms of Use govern your access to and use of this website and its content.
2. Acceptance
2.1 By accessing or using this website, you accept these Terms of Use, together with our Privacy Policy and Cookies Policy, each of which is incorporated by reference and available in the website footer.
2.2 If you do not agree to these Terms, you must not use this website. We may amend these Terms at any time by publishing an updated version on this website; continued use after publication constitutes acceptance.
2.3 Where you engage us for estate agency services, separate terms (including any agency agreement, authority or management agreement signed at the time) apply to that engagement and prevail over these Terms to the extent of any inconsistency.
3. Access and availability
3.1 We aim to keep this website available and current, but we do not guarantee uninterrupted, error-free or secure access. We may suspend, withdraw or modify all or part of the website without notice.
3.2 You are responsible for your own internet access, devices and software, and for ensuring anything you download is checked for viruses and other harmful code.
4. Acceptable use
4.1 You must use this website only for lawful purposes. You must not:
- use the website in any way that breaches applicable law or regulation, or infringes the rights of any person;
- attempt to gain unauthorised access to the website, its hosting infrastructure, or any connected system or data;
- introduce viruses, malware or other harmful material, or interfere with the website’s proper operation (including denial-of-service attacks and automated scraping beyond ordinary search-engine indexing);
- misrepresent your identity or affiliation, or impersonate us or any other person;
- copy, frame, mirror or republish the website or any substantial part of its content other than as permitted by law; or
- use the website to transmit unsolicited commercial communications.
4.2 We may restrict or terminate your access to the website without notice if we reasonably believe you have breached these Terms.
5. Property and business information
5.1 Any property, business or market information on this website is general information only. It is not an appraisal, valuation or offer, and it is not legal, financial or taxation advice. Prices, availability and particulars can change without notice, and you should verify all information independently and obtain your own professional advice before acting.
5.2 Licensed estate agency work, including sales, business broking, leasing and property management, is carried out by ROI Real Estate Group Pty Ltd under Real Estate Agent Licence No. 090574L (Victoria). Where a matter requires a licence in another state, it is handled through an appropriately licensed professional.
6. Intellectual property
6.1 All intellectual property rights in this website and its content — including text, graphics, logos, trade marks, images, page layout and underlying code — are owned by or licensed to ROI Real Estate Group Pty Ltd.
6.2 You may view, download and print content from this website for your personal or internal business use only. Any other use, including commercial reproduction, requires our prior written consent.
7. Material you submit to us
7.1 If you submit material to us through this website (for example, enquiries, briefs or feedback), you warrant that you have the right to do so and that the material is accurate, lawful and does not infringe any third party’s rights.
7.2 You grant us a non-exclusive, royalty-free licence to use material you submit for the purposes for which it was provided, including responding to you and providing our services. Personal information within submissions is handled under our Privacy Policy, and anything you tell us about a potential sale, purchase or lease is treated in confidence.
8. Third-party links and content
This website may contain links to third-party websites, provided for convenience only. We do not control, endorse or make any warranty about third-party websites or content, and we are not responsible for their availability, accuracy, privacy practices or terms.
9. Disclaimers
9.1 The content of this website is general information only and should not be relied on as professional advice.
9.2 To the extent permitted by law, we make no warranty that the website or its content is accurate, complete, current, or fit for any particular purpose, and we may change content at any time without notice.
10. Australian Consumer Law and liability
10.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded, restricted or modified.
10.2 Subject to clause 10.1, and to the extent permitted by law: we exclude all other conditions, warranties and guarantees, whether express or implied; we are not liable for any indirect, incidental, special or consequential loss or damage arising out of or in connection with your use of (or inability to use) this website; and where our liability cannot be excluded but can be limited, it is limited, at our option, to the resupply of the relevant services or the cost of resupplying them.
10.3 You use this website at your own risk. We do not warrant that the website is free of viruses or other harmful components.
11. Indemnity
To the extent permitted by law, you indemnify us against all losses, liabilities, costs and expenses (including reasonable legal costs) arising from your breach of these Terms or your unlawful use of this website, except to the extent caused by our own negligence or breach.
12. Dispute resolution
12.1 If a dispute arises out of or in connection with these Terms or this website, you must not commence court proceedings (except urgent interlocutory relief) before giving us written notice of the dispute at info@caqa.com.au, setting out its nature and the outcome you seek. The parties will attempt in good faith to resolve the dispute by negotiation within 21 days of the notice.
12.2 If the dispute is not resolved by negotiation, either party may refer it to mediation administered by, or by a mediator appointed by, the Dispute Settlement Centre of Victoria, held in Victoria, Australia.
12.3 Nothing in this clause prevents a party from seeking urgent injunctive relief, or affects your rights to complain to a regulator (including Consumer Affairs Victoria or the OAIC).
13. Governing law and general
13.1 These Terms are governed by the laws of Victoria, Australia. Subject to clause 12, the parties submit to the exclusive jurisdiction of the courts of Victoria, Australia.
13.2 If any provision of these Terms is invalid or unenforceable, it is severed and the remaining provisions continue in force.
13.3 These Terms, together with the policies referred to in clause 2.1, constitute the entire agreement regarding your use of this website.
14. Contact
Questions about these Terms: info@caqa.com.au · ROI Real Estate Group Pty Ltd, Craigieburn VIC 3064, Australia.